Restoria
Refund policy
Restoria is a service of Lava Grove Ventures LLC. This policy distinguishes a purchase refund from the return of a credit after a restoration problem.
Eligibility and remedies
You may request a full refund of a paid credit pack within 48 hours of purchase only if none of that pack’s credits have been reserved or used. Submitting a photo reserves its credit and counts as use of the pack. Once any credit from the pack has been reserved or used, the entire pack is no longer refundable. To request an eligible refund, email support@restoria.studio with your account email and order reference; approved refunds are returned to the original payment method.
If neither restoration version succeeds because of a technical failure, block, or the ten-minute processing limit, the reserved credit is automatically returned exactly once; this is not a refund to the card. A material result problem reported within seven days may receive one replacement credit after review under the Terms of Service. Free credits, partially used packs, subjective preferences, and limitations caused by the source image are not eligible for a monetary refund. For a photo-download purchase that cannot be delivered, or a duplicate charge for the same photo, contact support@restoria.studio with your order reference so we can restore access or refund the affected purchase. This policy does not limit rights that cannot be excluded under applicable law.
Restoria is operated by Lava Grove Ventures LLC, 2980 McFarlane Rd, Miami, FL 33133, USA.